Customer Service Representative - Lodi, WI

Furst-McNess Company has an immediate opening for a Customer Service Representative in its Lodi, WI facility.

Responsibilities:

  • Greet customers in person and on the phone with a smile and provide outstanding customer service.
  • Record and process sales for customers and assist sales staff where requested in the processing of orders.
  • Assist in general office duties including:
    • Create work orders
    • Printing of Tags
    • Processing of invoices
    • Run production reports and file the daily production sheets
    • Balance cash drawer at the end of each day.
    • Make a daily cash deposit
    • Assist in running the pricelist and distribute to appropriate personnel
  • Provide back up for other office personnel in Lodi, WI.
  • Work with Company ERP system where requested for entering of orders, viewing invoices, and processing of production reports.
  • Perform other work-related duties as requested or required.

Qualifications:

  • Be able to succeed within and adhere to the culture of the Furst-McNess Company.
  • Ability to perform essential job functions with or without accommodation.
  • Education equivalent to an Associate's degree or the equivalent in work experience along with 2+ years of customer service experience.  Accounting and agriculture background a plus.
  • Ability to read, write and speak English and perform mathematical calculations.
  • Highly developed sense of integrity and commitment to customer satisfaction.  Has “thick skin” and is able to handle complaints and difficult customers. Demonstrated passion for excellence with respect to treating and caring for customers.
  • Good communication skills, both oral and written, and capable of utilizing these skills within all levels of the Company as well as externally.
  • Has a pleasant, patient and friendly attitude.
  • Strong detail orientation and communication/listening skills.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
  • Willingness to work a flexible schedule and occasional overtime when needed.
  • Have both a strong work ethic and team player mentality.
  • Working knowledge of computers and Microsoft Office products along with Company Enterprise Resource Planning and CRM systems.
  • Ability to provide outstanding customer service to all associates and management staff, showing a sense of urgency relative to solving problems, performing assigned tasks, employee concerns, etc.
  • Ability to effectively organize work schedules and manage multiple assignments by utilizing time management skills to ensure day-to-day assignments and special projects are completed within guidelines agreed upon.

Benefits:

  • Salary commensurate with qualifications and experience.
  • Comprehensive health, dental and vision plan.
  • Paid vacation/floating holidays/company holidays.
  • Competitive 401(k) program.

 

 

Please submit your resume to our Human Resources Department

via email at hr@mcness.com